FAQ’s

1. What is Office Antivirus by Cloudsilicon?

Office Antivirus by Cloudsilicon is a fully managed cybersecurity service designed to protect your business 24/7. It combines advanced threat detection, response, and prevention capabilities with real-time human oversight — powered by Bitdefender’s industry-leading security platform.

2. Is this a fully managed antivirus service?

Yes. Cybersecurity experts monitor, investigate, and respond to threats on your behalf around the clock. You get enterprise-grade protection without needing an in-house security team.

3. How does Cloudsilicon’s security team operate?

We leverage global Security Operations Centers (SOCs) to ensure continuous protection. Certified analysts (CISSP, GIAC, etc.) respond to threats in real time, investigate anomalies, and deliver remediation guidance or direct action.

4. How is this different from regular antivirus software?

Traditional antivirus is reactive. Office Antivirus by Cloudsilicon is proactive. We don’t just alert you — we investigate, isolate infected systems, and provide human-led response. You’re backed by a dedicated team of analysts and an advanced threat intelligence network.

5. What technologies power this service?

The service is powered by Bitdefender’s GravityZone platform, which uses:

  • Machine learning

  • Behavioral detection

  • Zero-day exploit protection

  • Sandboxing

  • Anti-Ransomware

  • Endpoint Detection & Response (EDR)

  • Managed Detection & Response (MDR)

  • Network attack defense

  • Automated remediation

6. What happens when a threat is detected?

Analysts evaluate each alert. If it’s critical, we act immediately — quarantining files, isolating devices, and starting remediation. You’ll receive a summary and recommended actions, along with support from your assigned Security Account Manager or Team.

7. Does Office Antivirus by Cloudsilicon provide reports?

Yes, you’ll receive:

  • Real-time alert notifications

  • Flash incident reports

  • Monthly threat summaries

  • Post-incident analysis (when applicable)

8. Can we move to a higher plan and if so, what do we get additionally?

Yes you can, should you choose to. Our premium tier includes enhanced dark web monitoring, deeper forensic analysis, and brand protection tools that scan for data exposure across breach forums and marketplaces. However, for most of our clients, including the larger ones, the Office Antivirus is just right for their needs.

9. Will I have access to a team to answer my questions?

Yes. Every organization gets assigned access to a team of security managers, who assists if needed.

10. Why choose Office Antivirus by Cloudsilicon over other MDR providers?

We combine Bitdefender’s award-winning technology with:

  • Military-trained threat intelligence team

  • Global SOC coverage- Security Ops Centres in San Antonio, Bucharest and Singapore.

  • Custom baselining for your network

  • Native integration with Bitdefender developers

  • Real human investigation — not just automation

11. What is Bitdefender GravityZone Enterprise Security?

Bitdefender GravityZone Enterprise Security is a unified platform for securing physical devices, virtual environments, mobile endpoints, and email servers. It’s the core technology that powers Cloudsilicon’s Office Antivirus solution.

12. What security layers are included?

GravityZone delivers:

  • AI-based antivirus

  • Behavioral threat detection

  • Zero-day protection

  • Exploit prevention

  • Sandbox analysis

  • Firewall and network protection

  • Ransomware mitigation

  • Risk analytics and vulnerability insights

13. Which operating systems are supported?

It supports:

  • Windows, macOS, and Linux endpoints

  • VMware, Hyper-V, Citrix, and KVM virtual machines

  • Android and iOS devices

  • Microsoft Exchange servers

14. Is this cloud-based or on-premise?

This is a cloud based solution.

15. Can I add/remove features?

Yes. Gravity Zone is modular and the Office Antivirus package has capabilities that are comprehensive. The modules you can add to your package include:

  • Patch Management

  • Full Disk Encryption

  • Email Security (advanced filtering and compliance) for Microsoft 365 and Google Workspace.

16. What’s the difference between Office Antivirus by Cloudsilicon and any other Antivirus?

With any other Antivirus, you would need to hire resources to manage your AV platform, stay on top of current online threats and remedy issues when they arrive . With Office Antivirus by Cloudsilicon, all these functions are taken off your hands for a small monthly fee, and managed by a team of experts, that would otherwise have cost your company a huge sum of money to hire and retain.

17. How does this compare to other enterprise antivirus platforms?

GravityZone regularly ranks #1 in AV‑Comparatives and MITRE ATT&CK evaluations. Its multi-layered protection outperforms many competitors in prevention, detection speed, and system performance impact.

18. Can it protect virtual machines and data centers?

Yes. It includes specialized protection for virtual workloads and hybrid environments, including data centers and cloud workloads — with high performance and minimal overhead.

19. What central management tools are available?

The GravityZone Control Center allows centralized management of:

  • Security policies

  • Reports and analytics

  • Endpoint configuration

  • Role-based access for IT teams