Privacy Policy

Effective Date: January 1, 2023
Legal Entity: Cloudsilicon Limited
Support Contact: support@cloudsilicon.com

1. Introduction

Cloudsilicon Limited ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our business activities, including the resale of Bitdefender Antivirus and our Managed IT Services.

By using our services or providing your information to us, you agree to the terms of this Privacy Policy.

2. Scope of This Policy

This policy applies to all personal information collected by Cloudsilicon Limited from clients, prospects, website visitors, and users of our services, regardless of geographic location. It also outlines our practices in compliance with applicable privacy legislation in the Province of Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and serves to provide transparency for users globally.

3. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms, contact us, or engage our services.
Via Our CRM: We use Zoho CRM, where we store business contact and engagement details.
Through Payment Platforms: Payment information is processed by PayPal and Stripe, not by us.

4. Types of Information We Collect

We may collect the following types of information:

Business Contact Information: Name, job title, business email, business phone number.
Business Information: Company name, address, number of employees, industry.
Service-Related Information: Support requests, service preferences, subscription status.
Communication Records: Emails, call logs, and chat transcripts for support and inquiry purposes.

Note: We do not collect or store your credit card or payment information directly.

5. Use of Your Information

We use your information to:

Respond to inquiries and provide support.
Deliver the antivirus and managed services you've purchased.
Manage client relationships through our CRM.
Send service-related communications and updates.

6. Disclosure to Third Parties

We may share your information under the following circumstances:

a) Zoho CRM (CRM Provider)

We use Zoho CRM to store and manage business contact data. Cloudsilicon Limited does not own or control Zoho Corporation and does not assume responsibility for how Zoho handles data. You can review Zoho’s privacy policy at https://www.zoho.com/privacy.html.

b) Bitdefender (Product Vendor)

As a reseller, we forward client information to Bitdefender, headquartered in Bucharest, Romania, with North American operations in Fort Lauderdale, Florida, USA. We do not control or manage their data practices and assume no liability for how they store, process, or use customer data. Their privacy policy can be reviewed at https://www.bitdefender.com/site/view/legal-privacy-policy.html.

c) Payment Providers

We use PayPal and Stripe to process payments and subscriptions. Your payment data is securely handled and stored by them, not by us. We do not have access to your full credit card details. See their policies:

PayPal: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
Stripe: https://stripe.com/en-ca/privacy

7. International Data Transfers

Given the nature of our operations, your personal information may be transferred to or stored in jurisdictions outside Canada, including the United States and the European Union. These jurisdictions may have different data protection laws. By using our services, you consent to such cross-border transfers.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data, subject to legal or contractual obligations.

9. Your Rights

Subject to applicable law, you may:

Request access to your personal data.
Request correction of inaccurate information.
Withdraw consent to our use of your data.
Request deletion of your information.

To make any such request, contact us at support@cloudsilicon.com.

10. Security Measures

While no data transmission or storage system is 100% secure, we take appropriate technical and organizational measures to protect your personal information. This includes limiting access to data, using secure systems like Zoho CRM, and relying on reputable third-party processors.

11. No Guarantees for Third-Party Practices

Cloudsilicon Limited expressly disclaims responsibility for the privacy practices of Zoho, Bitdefender, PayPal, Stripe, or any other third parties to whom you or we may provide data. We encourage you to read their privacy policies before submitting personal data.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Cloudsilicon Limited
Email: support@cloudsilicon.com