Our Privacy Policy

Effective Date: September 01, 2018
Last Updated: September 18, 2025

Cloudsilicon Limited (“Cloudsilicon,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, purchase our services, or otherwise interact with us.

1. Who We Are

Cloudsilicon Limited is a Canadian corporation registered in Ontario, operating as a cybersecurity reseller. We primarily resell third-party products, including but not limited to Bitdefender products (“Vendor Products”). As a reseller, we do not design, manufacture, or control the underlying Vendor Products.

2. Scope

This Privacy Policy applies to:

Our website and online platforms.
Client communications and billing processes.
Data we collect directly for sales, billing, and customer service.

This Privacy Policy does not apply to Vendor Products themselves, which are governed by the respective vendor’s privacy policy (e.g., Bitdefender).

3. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email, phone, billing address, shipping address, payment details.
Business Information: Company name, role, and related identifiers.
Transactional Information: Purchases, billing history, subscription details.
Technical Information: IP address, device identifiers, browser type, and cookies.
Communications: Emails, support requests, and interactions with our team.

4. How We Use Information

We use collected information for the following purposes:

To process orders, payments, and subscriptions.
To provide customer service and technical support.
To communicate about product updates, invoices, and notices.
To comply with legal obligations (e.g., tax reporting under Canadian GST laws).
To prevent fraud, abuse, or unauthorized use of our services.

5. Refunds and Returns

All sales are final.
Once goods, licenses, or services are delivered or activated, they cannot be refunded, cancelled, exchanged, or adjusted in any way.
Customers are responsible for ensuring product compatibility and suitability prior to purchase.

6. Sharing of Information

We may share information as follows:

With Vendors: To provision, activate, or manage licenses.
With Service Providers: For payment processing, hosting, and business operations.
As Required by Law: To comply with subpoenas, court orders, or government regulations.
In Business Transfers: If Cloudsilicon Limited is acquired, merged, or restructured.

We do not sell or rent personal information to third parties for marketing purposes.

7. International Clients

We sell globally. By providing personal information from outside Canada, you consent to its transfer to Canada and the United States, where our systems and service providers may process data.

8. Data Retention

We retain personal information only as long as necessary for business purposes or legal compliance.

9. Security

We implement reasonable physical, electronic, and organizational safeguards to protect personal information. However, no system is 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

Accessing the personal information we hold about you.
Requesting corrections.
Withdrawing consent for marketing communications.
Requesting deletion of your information (subject to legal requirements).

To exercise these rights, contact us at: support@cloudsilicon.com

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

13. Contact Us

Cloudsilicon Limited
Ontario, Canada
Phone: 1-888-266-5334
Email: support@cloudsilicon.com